Services Agreement – Content Plan and Polish Session

,Services Agreement


This Agreement is made between you (the ‘Client’) and Stacey King of Polished Communications (ABN 81 542 122 470) (the ‘Consultant’) when you book and pay for a Content Plan and Plan and Polish Session.


1.1 The purpose of this document is to formalise agreement for the Services to be provided as listed in the Schedule on the terms set out in this Agreement (‘the Terms’).

1.2 The Client will be providing certain Confidential Information which is proprietary to the owner to enable the Consultant to provide the Services, which the Consultant agrees to keep confidential.

1.3 The Client agrees to make payment for the Services in accordance with and as agreed in the Schedule.

1.4 The terms of this Agreement outline and govern the parties arrangement for these Services as follows:


2.1 ‘Confidential Information’ means any written or oral information that is provided by or disclosed directly or indirectly through any means that is not already in the public domain, and may include information about business structures, methods, procedures, financial and personal information.

2.2 ‘Services’ means the consulting services described in the Schedule, which may include research, reports, analysis, business strategy assessment, public relations, marketing, growth strategies and other services.

2.3 ‘Materials’ means newsletters, reports, advertising, audio, promotional, literature, written documents, questionnaires, videos, specifications, designs, analyses, processes or other material that is either in existence or may be developed as part of the Services.


3.1 The Consultant agrees to provide the Services in a professional manner and in accordance with generally accepted industry practice and standards.

3.2 Any specific terms and requirements relating to the Services required by the Client will be agreed in writing and notified to the Consultant in advance.

3.3 The session that is booked as part of the Services will be conducted via Zoom (video conferencing software). The client is responsible for scheduling this session at a mutually agreeable time via the Consultant’s booking software.

3.4 The Consultant will initiate the coaching call at the agreed upon time by starting the Zoom (video) meeting.


4.1 Legislation may confer certain rights, warranties and guarantees and remedies relating to the provision of the Services which cannot be excluded, restricted or modified, including but not limited to the Australian Consumer Law (‘ACL’). At no time are these statutory rights sought to be excluded.

4.2 The Consultant represents and warrants:

(a) in providing the Services, they will comply with all law and industry standards;

(b) they will not breach any third party rights;

(c) the work performed to provide the Services will be done to a high standard in accordance with best practice; and

(d) the scope of the Services will be limited to the description provided in the Schedule unless otherwise agreed in writing.

4.3 The Client represents and warrants:

(a) they will provide all relevant information required for the Consultant to carry out the Services in a timely manner; and

(b) they hold the relevant and required current insurances to protect the Consultant (where relevant) including against any third-party claims.

4.4 The Client acknowledges and agrees that:

(a) they will supply any research, reports and other material that the Consultant may require to complete the Services. All work is completed based on and in accordance with the Client’s instructions;

(b) where a Proposal has been provided to the Client, the Proposal will form part of and be subject to the terms of this Agreement;

(c) there is no guarantee of increase in performance, business, revenue or any aspect of the Client’s business as a result of the Services; and

(d) the Consultant is not in control of how and where the work produced from the Services may be interpreted, analysed or used. Once the Consultant produces and delivers the work, they are no longer responsible in any manner for the use of and any liability that may result from how and where the work is used by the Client.


5.1 If at any time any aspect of the Services is not reasonably acceptable to the Client, or both parties disagree on the quality, substance, or the parties disagree for any reason on the Services, the Client will immediately notify the Consultant of any such reason, the specifics and will give a reasonable opportunity for the Consultant to respond and address any concerns.

5.2 If a dispute arises, both parties agree that confidentiality is paramount to the reputation of both the Client and the Consultant. At no time will any communications or discussions be made public, this includes but is not limited to any social media websites of either party. Any public discussion or comments about either party are considered defamatory, negative or otherwise damaging and will be the subject of compensation in any mediation or litigation claim.

5.3 In the event of any dispute on the work, quality or ownership that cannot be resolved, both parties agree to obtain an independent professional arbitrator/dispute resolution specialist to make a determination on the dispute and each of us agrees to pay our own costs.


6.1 The relationship under this Agreement is that of principal and independent contractor. This Agreement does not make either party a joint venturer, partner, employee or agent of the other. No act or omission of either party is to bind the other party except as expressly set out in this Agreement.


7.1 This Agreement is for the period from the date the Service is booked and paid for, until the date the final report is delivered (a maximum of 2 business days following the session).

7.2 Materials and work may be provided to the Client from time to time during and to enable the provision of the Services. Materials may be provided by the Consultant to enable and assist the provision of the Services and will remain the intellectual property (‘IP’) of the Consultant unless otherwise agreed in writing. Any Materials set out in the Schedule (‘Consultant IP Materials’) or otherwise notified in writing by the Consultant will continue to be owned by and remain the property of the Consultant at all times. All Materials and work are provided without warranties of any kind, both express and implied.

7.3 Any Materials and other intellectual property, both tangible and intangible, which are provided or may be developed as a result of or during the Services will become the property of the Client upon full payment for Services, including any administration fees required to transfer the Materials. The Consultant will ensure and do all things necessary to ensure any transfer of ownership of the Materials.

7.4 The intellectual property provisions will endure and remain in force after the termination of any Services and this Agreement. The confidentiality provisions survive the termination of this Agreement and remain until the Confidential Information becomes part of the public domain.


8.1 The Consultant agrees that they will: keep confidential and secure; not use directly or indirectly; and not disclose directly or indirectly, this Agreement and all personal information relating to, arising under or acquired under or as a consequence of this Agreement and the Services, except:

(a) as required by law or any regulatory authority; or

(b) with the Client’s express written consent.

8.2 The Consultant will not at any time disclose or allow access by any person or third party to any of the Confidential Information unless required to perform the Services in which case, the Consultant will ensure they are under the same duty of confidentiality as the Consultant is under this Agreement.


9.1 In consideration of the Services provided by the Consultant to the Client under this Agreement, the Client will pay a single payment of $495 AUD, which is due and payable when booking the session. Payment to the Consultant of this fee constitutes payment in full for the performance of the Services. The Services will begin after the payment is made.

9.2 All payment and personal information will be kept in a secure manner in accordance with Australian privacy requirements. Please refer to the Consultant’s Privacy Policy for details on how Client information will be kept secure.

9.3 By providing the Consultant with your payment and credit card details, the Client authorises payment for the full Services.

9.4 Failure to make a required payment when due under this Agreement shall constitute a material default under this Agreement.


10.1 For any breach of any of the obligations of this Agreement, the person who has committed the breach will immediately remedy or rectify the breach promptly.

10.2 In the event that the Client needs to reschedule or cancel their session, they must do so at least 24 hours before it is scheduled to begin. The Consultant will not be required to reschedule any session cancelled with less than 24 hours notice. Any cancellations made with less than 24 hours notice will result in forfeiture of the session and the payment made pursuant to Clause 9.1.

10.3 The Client will not be entitled to reschedule their session in the event that they do not show up for the session on the scheduled date. Any such no show will result in forfeiture of the session and the payment made pursuant to Clause 9.1.

10.4 Refund requests will be assessed on a case-by-case basis and will be granted at the discretion of the Consultant.

10.5 Confidentiality survives and continues in the event of any dispute or termination and, in any event, after the delivery of the Services.


11.1 The Consultant and their representatives are, with the exclusion of gross negligence, in no way liable for any loss or damages whether direct, indirect or consequential which the Client may suffer in reliance directly or indirectly on all or any part of the Services. The Client shall indemnify and hold harmless the Consultant from and against any and all actions, claims, liabilities, proceedings or demands which may be brought against them in respect of any loss or damage (including loss of income, revenue or profits and including reasonable legal fees and expenses).

11.2 The liability of the Consultant is governed solely by the ACL and these Terms. Any other conditions and warranties which may be implied by custom, law or statute are expressly excluded.

11.3 The Client acknowledges and agrees that they use the Services at their own risk. In engaging the Services, the Client agrees they are liable for and agree to indemnify and hold the Consultant harmless for and against any and all claims, liabilities, actions and expenses which may result either directly or indirectly from a breach of these Terms, use or misuse of the Services or in connection with any of the Services.

11.4 The Consultant cannot be held responsible for how, where or the manner in which the Client presents or implements any of the recommendations, reports or analysis included as part of the Services. The Client shall indemnify, defend and hold the Consultant harmless against any and all claims that may be brought against the Consultant as a direct or indirect result of providing the Services to the Client.

11.5 In any case, the Consultant’s liability is limited at all times to the amount of the fee paid by the Client.

11.6 Both parties agree that the date the Client books and pays for the session is the date the Services began and that to the extent that any and all clauses in this Agreement may be lawfully deemed to apply retrospectively to the Services, both parties agree to apply them.


12.1 This Agreement is governed by the laws from time to time in force in the State or Territory nominated in the Schedule. Both parties agree to unconditionally submit to the exclusive jurisdiction of these Courts for determining any dispute concerning this Agreement.


Description of Consulting Services to be Provided

Content Plan and Polish Session, which includes an in-depth review of your existing written content, a 90-minute video call, a written report outlining my key findings, a detailed list of recommendations, and a list of future topic ideas

Fee and Payment Schedule

$495 (no GST is charged)

Commencement Date of Consulting Services

The day the Client books and pays for the session

Term of Consulting Services

From the Commencement Date until the final report is delivered (a maximum of 2 business days following the session)

Consultant IP Materials

Any pre-existing Materials (e.g. pre-existing templates)

Governing Law


This Agreement is effective from the day you book and pay for this service.

If you have any questions about this Agreement, please contact Stacey King at stacey[at]

Ready to add some polish to your copy?